Zen Custom Memberships

Definition and Scope

• Membership refers to the commitment to pay for services offered within an agreed duration.

• "You or your" refers to the member holding the Zen Medi Spa & Wellness Membership package.

Scheduling and Cancellations

• Appointments and bookings are agreed upon times between the member and Zen Medi Spa.

• Efforts to accommodate booking times, with advance booking encouraged.

• Fees for cancellations without 24 hours notice or no-shows.

Payment Terms

• Membership commences on the billing date and continues for the purchased duration.

• Monthly payments are debited directly from the chosen payment method.

• "Monthly" is defined as 4 weeks.

• Responsibility to ensure sufficient funds for payments.

• Extra services require an additional fee.

• Payments are debited in advance via the chosen payment method.

Benefits Utilization

• Membership credits do not rollover.

• Membership benefits end when the membership expires.

• Pre-paid and gift cards are not accepted for membership payments.

Non-Transferability and Refunds

• Cannot be transferred to another person or refunded.

• You cannot allow any other person to use part of your membership.

Relocation Cancellations

• You can cancel with a 30-day notice if you relocate more than 150km away from any clinic, provided you give proof of the relocation.

Convenience Cancellations

• You can cancel for your convenience by paying a Cancellation Fee, which is 50% of the balance due for the remaining term.

Freeze Restrictions

• You cannot hold or freeze your membership at any time.